Our Returns Policy
- selected items can be returned within 7 days from the date you received your order. if 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund.
- all returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. we will not accept any items that are not in this condition.
- custom orders, special orders & pre-orders are treated as final sale. see below for more details.
- final sale items are not eligible for return or exchange. please see the list of final sale items below.
- return shipping fees are the responsibility of the customer. we will not provide return labels or refund shipping fees.
- please ensure all returned items are well packaged. if returning footwear, please make sure the shoebox is packed with an outer layer. as the shoebox is part of the product, we will not accept returned footwear with a damaged shoe box.
- return packages are the customer’s responsibility until they are received by us. it is recommended that you take necessary precautions by using registered and traceable services when returning your package. we will not be responsible for items that are damaged or lost in the return delivery process.
- if you have requested for a refund, the original shipping fee of your order will not be refunded.
- if you have requested for an exchange, the shipping fee for the new order will be waived. if we do not have stock for the size you requested for an exchange, we will issue a refund to your original payment method.
- if the item you received is incorrect, missing, or defective, please contact us within 3 days from the date you received your order. please include your order number, photographs of the item(s), and all related references upon receiving your package.
- upon dispute, dima brand reserves the right to make the final decision on all returns cases.
Final Sale Items (not eligible for return or exchange):
- accessories (hats, belts, watches, wallets, socks, jewellery, cases, pins, keychains, eyewear, ties and scarves)
- grooming products
- underwear and swimwear
- electronic devices (including headphones)
- print items (books, magazines and stickers) and stationery
- homeware (candles, carpets, towels, toys, and umbrellas)
- archive items
- sale items
- custom orders
- special orders
- products which mention final sales on the products page itself. these can be limited edition or special products.
Refunds (if applicable)
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
if you haven’t received a refund yet, please contact us at [email protected].
Exchanges (if applicable)
we only replace items if they are defective or damaged. if you need to exchange it for the same item, send us an email at [email protected].
if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. once the returned item is received, a gift certificate will be mailed to you.
if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.